Managing and growing communities
made simple
SAAS Platform
-
Industry
Association
management -
Location
Norway -
Working together since
2010
Already On provides custom digital solutions covering the needs of communities and associations of Norway.
The challenge
Already On works with many Norwegian associations. They all have different requirements, organizational structures and require automation of member management processes. No out-of-the-box CRM can cover their needs perfectly. Our client decided to build a flexible and feature-rich solution aligned with local nuances and customizable to the needs of each individual association.
The solution
Already On envisioned a digitalization tool that simplified the complexity of community management — from the first point of contact with the organisation to invoicing, and post-event communication.
Each community (be they a professional association, a hobby club, or a disability support group) got its own web portal with a responsive and customizable design, GDPR-compliance features and two-factor authentication, so they could easily share up-to-date info with all existing and future members.
Direct dialogue with members
As a member registers/logs in the system, he/she can update their information, sign up for events, communicate with the organization via text messages, check product orders and invoices, etc.
In the case of a new registration, an organisation admin is immediately notified to approve the registration. All the data flows straight to the back-end system, where member management is done quickly and efficiently.
Easy-to-manage member records
Members can be quickly searched and filtered. Multiple cards can be edited simultaneously. An admin saves hours a day, gets all the relevant information in one place, and effectively performs all tasks related to a member not leaving the system.
The system offered organisation owners an easy way to use their hierarchical structures in the digital workspace. Members can be grouped by professional interest, local team, division, company or department, with nested user roles and rights.
A platform for online and offline events
Choo provides an easy way to engage community members into organisations’ events and activities. Members and customers always have an overview of available events and can sign up in a minute or less.
For each event, price options and registration forms can be customized. Targeted members are selected, invitations are designed and sent within the system. Registrations can be managed manually, or set for automatic confirmations. Before, during and after the event, the course administrator can update members with relevant information. All in all, the technology empowered organisations with fast and enjoyable customer service they couldn’t provide before.
All the events managed in one place
Choo simplifies the work of arranging courses, conferences, meetings and activities for organisation owners. Each activity can be set with parameters to automate the processes for sign-ups, reminders and payments.
Automated workflows made it easy to start conversations and keep them going, whether an organisation has a handful of fans or thousands of them.
More connection with less effort
With always-on automated emails and customised templates, admins can send the right message to the right people at the right moment—without doing the work every time.
Automations allow communities to decrease the member onboarding costs and see more sales, more conversions, more engagement, without more effort.
Streamlined finances
We made it possible to monitor all payments and transactions. The system updates payment statuses, sends reminders and credit memos, as well as collects the data into digestible reports.
The invoicing module helps them to issue and distribute invoices via different channels. We integrated it with payment systems like PayPal, Vipps, and Stripe, Norwegian bank systems and Social Security Number database to ensure effortless and secure payments. It has a number of distribution channels for invoices that ensure the most convenient path to purchase: Vipps Faktura, eFaktura, e-mail with PDF attachments, paper with print and postage service.
Smart analytics
With advanced filtering options, admins can generate custom reports to track sales and find patterns in members’ activity that help them build stronger relationships and get better results with each endeavour.
Outcomes
- Customized web portals, where users have full visibility into their purchase options and the easiest path to signing up for an organisation
- Automated member onboarding and invoicing
- Bunch of actionable data in reports (number of members in the organization, course attendees, invoice and subscription statuses, etc.)
- An event management platform that handles both offline and online events
- Significant reduction in member-onboarding and operation expenses
- Precise analytics and more targeted communication due to advanced filters: competencies, interests, location, roles and more.
Services provided
-
Business analysis - UI/UX design
-
Project management - Front-end development
- Back-end development
-
API development - DevOps
- Quality Assurance
-
Automated testing
Tech stack
-
Sails.js – a back-end framework -
Ember.js as a client-side
framework -
PostgreSQL as a database
storage -
Elasticsearch as the engine for
data search -
Kubernetes for efficient
infrastructure management
-
RabbitMQ supports messaging -
Amazon Web Service serves as
a cloud storage - CodeceptJS for automated
testing -
WebdriverIO for automated
testing
Value delivered
Choo is used by 15+ organizations with thousands of users. Automating repetitive tasks like invoice generation allowed community managers to free time for meaningful engagement, grow relationships and communities itself. After we shifted the solution to the cloud, Already On was equipped to decrease the client onboarding time, provide product improvements faster and attract more users.
200K+
active Choo users
2M+
invoices generated within the
platform
We've been successfully cooperating with MindK since 2010. What we were impressed with about people at MindK during all years of partnership — they never give up. Software development is all about risks, problems and finding solutions for us and our clients. We're not worried, as we know that MindK always finds a solution.
Are you from Norway? Great!
Together with our partners, Already On, we've been serving Norwegian businesses for over 10 years. This project is not an exception. Now let's bring your idea to the market!
