The First EMR System for
Lactation Consultants

Cloud-native application

Business need

Our client saw a big opportunity in building an EMR system tailor-made for Certified Lactation Consultants (LC). It had to cover their unique charting conventions and integrate with the company’s Salesforce CRM. 

Result

We developed a cloud-based system that streamlines the data flow between doctors, patients, and insurers. The EMR now serves 29,000+ patients a month, with 200% more consultants partnering with the Network.

Industry
Healthcare
Location
USA
USA
Working together since
2022

The Lactation Network (TLN) connects breastfeeding moms with Certified Lactation Consultants. 4,500+ medical specialists use the Network to find clients and receive compensation.

Allison Erickson

Allison Erickson

Director of Product Dev,

Quality work and efficient timing

I have nothing but great things to say about our partnership with MindK and the solid work they have done and continue to do for the growth of our company. I’ve been incredibly impressed by their ability to deliver such quality work in such efficient timing.

Clutch review

The challenge

TLN acts as a middleman between patients, insurers, and Lactation Consultants (LCs). The company saw a gap in the market that had LCs rely on multiple outdated and expensive solutions to acquire reimbursement from insurers.

The solution

The team designed a cloud-based EMR application tailored to Lactation Consultants and their patients. The tool streamlines the completion of the revenue cycle, increases the number of LC visits, and promotes affordable care for happy parents.

Medical documentation
made easy

TLN pioneered electronic charting according to lactology best practices. The chart includes 500+ nested fields for prenatal and postpartum consultations. LCs can import data from the patient's profile, with all relevant information saved automatically for later visits.

Medical documentation
made easy

TLN pioneered electronic charting according to lactology best practices. The chart includes 500+ nested fields for prenatal and postpartum consultations. LCs can import data from the patient's profile, with all relevant information saved automatically for later visits.

This data allows LCs to quickly generate all necessary documents for insurers, patients, and physicians. A consultant can preview the PDF before sending it to insurers, and fix any errors with an addendum note.

Two-way Salesforce
integration

Streamlining data flow between consultants, patients, and insurers required a Salesforce integration. This CRM wasn't originally designed for medical practice. The team had to add new entities, complex data mapping, and ensure HIPAA compliance.

CRM integration streamlines lactation revenue cycle management. It frees patients and consultants from having to interact with insurers for coverage. This results in monetary savings and a higher number of repeat LC visits.

Telehealth and live chat

TLN patients can choose between offline and online consultations. For this purpose, we integrated the system with Twilio. It includes Google Meet-like telehealth, screen & file sharing, and real-time chat with a full communication history.

Users can track all important messages with in-app and push notifications. The integration provides an on-brand look and complies with all HIPAA requirements at no additional fees.

Individual and group practice management

Lactation consultancies can create group accounts with up to five user roles and different permissions. Their LCs can view patient information, upcoming and past visits, and monetary compensation. All data is exportable as PDF or Excel documents.

Individual and group practice management

Lactation consultancies can create group accounts with up to five user roles and different permissions. Their LCs can view patient information, upcoming and past visits, and monetary compensation. All data is exportable as PDF or Excel documents.

Patients can select from a variety of consultants and lactation practices. If necessary, information from previous visits is accessible to parents and employers.

Quick registration

We built a complex sign-up flow within the EMR to move away from external WordPress forms. This removed data duplication and allowed users to save all information without submitting a form.

Quick registration

We built a complex sign-up flow within the EMR to move away from external WordPress forms. This removed data duplication and allowed users to save all information without submitting a form.

The system includes an AI parser for insurance documents that speeds up registration. Once the form is submitted, the EMR pairs the user with the best available consultant in the area and adds all data to the Salesforce CRM and Enterprise Service Layer.

Lactation care wiki

TLN features valuable resources for young parents and experienced consultants. Users can search for articles with convenient filters and receive notifications about new publications.

Lactation care wiki

TLN features valuable resources for young parents and experienced consultants. Users can search for articles with convenient filters and receive notifications about new publications.

Admins can easily create new resources with a built-in content management system. It features article preview, document attachments, and role-based access rights. With every major update, admins can request additional consents through notification popups that require user action.

Appointments scheduling

Patients can view the available lactologists and time slots in a built-in calendar.

Appointments scheduling

Patients can view the available lactologists and time slots in a built-in calendar.

Every part of the application complies with healthcare and data privacy regulations.

Strong password enforcement; multifactor authentication with AWS Cognito.
Role-based access control with AWS Organizations for centralized management.
The least privilege principle that limits access rights to only what is strictly required.
System logs to record all transactions with PHI.
Encryption of credentials and ePHI at rest and in transit using secure AWS services and TLS connection.
Forced HTTPS on all pages by default.
Automated renewal of SSL/TLS certificates from reputable authorities.
Digital signatures and other tamper-detection capabilities to detect any data alterations in storage or transmission.
Secure cloud configuration and network measures like firewalls.
Regular backups with encryption to prevent data loss.
Secure management of encryption keys using AWS KMS; automated key rotation and deletion.
Secure disposal of data and encryption keys.

Offline mode

Patients require care, even during outages. TLN prevents the loss of critical information with an offline mode. The app supports asynchronous consultations and charting.

Now users can

Collect all necessary consents.
01
Schedule visits to lactation experts free of charge.
02
Manage individual and group practice.
03
Import information from previous visits with inheritance logic.
04
Run telehealth consultations and chat with patients.
05
Create all the necessary documents with patient charting.
06
Download/send PDF reports to insurers, patients, and doctors.
07
View reports using the Salesforce integration.
08

Services provided

Product discovery

Business analysis

Project management

UI/UX design

Custom software development

API development

DevOps

Quality Assurance

Tech stack

  • Amazon Web Services Amazon Web Services
  • .NET .NET
  • Node.js Node.js
  • NestJS NestJS
  • Material UI Material UI
  • Amazon API Gateway Amazon API Gateway
  • AWS Lambda AWS Lambda
  • Amazon Cognito Amazon Cognito
  • Amazon SQS Amazon SQS
  • Amazon SES Amazon SES
  • Amazon S3 Amazon S3
  • Amazon CloudWatch Amazon CloudWatch
  • Salesforce Salesforce
  • Twilio Twilio

Business value

We created the first EMR on the market tailored specifically to the best practices in lactation consulting. With the help of the new system, TLN more than tripled the number of active lactologists in the Network, who now see 920% more patients every month.
1
Certified Lactation Consultants in the system.
1
Patient visits arranged monthly.
1
Outages affecting the services.

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