Payer call automation, built around your workflows
Get a proven agentic solution that automates payer calls across Verification of Benefits and other RCM workflows. We tailor our healthcare voice agent to your processes, handling HIPAA-compliant deployment and continuous upgrades.
Book a demomin of staff time saved per case
tailored to your process
pre-built components
Keep your processes.
Shift execution to a
digital workforce
Delegate calls to a healthcare voice agent without trade-offs
It doesn't just make the call, it completes the job
The agent owns the entire call lifecycle, from the initial request to a validated result in your business tool.
capabilities across the call lifecycle
Each task is handled by a purpose-built component
Instead of relying on one healthcare AI voice agent, each workflow part is handled by a specialized sub-agent.
independent agentic components
Adapted to real payer behavior instead of an idealized flow
Agent accounts for payer-specific menus, prompts, identifiers, routing patterns, hold behavior, and so on.
insurers configured
Clear actionable outcomes instead of ambiguous results
Instead of returning a generic “failed” status, the agent identifies reasons and plans the next step.
call-outcome classes
80% ready to use capabilities for end-to-end payer calls
Automated
request intake
A new case appears in RCM.
Payer-aware
scheduling
Payer closed → call tomorrow morning.
Automated
outbound calling
Initiates payer calls.
Dynamic
IVR navigation
Listens to payer, decides on a response.
Keypad
interaction
Presses numbers automatically.
Flexible
ID handling
Supports multiple representations.
Queue and
hold handling
Hold music doesn’t end the call.
Representative
detection
Switches when a person picks up.
Structured
interview
Asks questions and follows up.
Extraction
& validation
Answers become verified fields.
Outcome
handling
Invalid member ID → correct and retry.
Result
delivery
Completed VoB appears in the RCM.
20% customized to fit 100% of your specifics
PAYER-SPECIFIC SETUP
Payer roster and call requirements
Operating hours and availability
IVR paths and navigation logic
Identifier and reference formats
CALL WORKFLOW DESIGN
Verification questions and call logic
Procedure and service code workflows
Payer-specific conversation prompts
Retry, fallback, and escalation rules
HEALTHCARE INTEGRATIONS
EHR systems
RCM platforms
Billing and claims systems
Scheduling systems
DATA & INFRASTRUCTURE
Required input data and context
Data model and field mapping
Structured result schema
PHI handling and HIPAA-compliant deployment
Routine payer calls consume time your team needs elsewhere
VoB alone can require 15-60 minutes of manual work per case. Take it off your plate with our AI agent for insurance verification.
Book a demo
We give you the best of two worlds
Off-the-shelf products
- Low upfront commitment
- Quick initial launch
- Limited workflow flexibility
- Vendor-led evolution
Pre-built agent from MindK
- 80% ready-built capabilities
- 100% tailored to your workflows
- 40-50% lower cost than custom
- Go live in four weeks
- No in-house IT burden
- Continuous product-level upgrades
- Workflow-specific maintenance
Custom development
- Complete product ownership
- Maximum solution flexibility
- Longer time to market
- Dedicated maintenance investment
MindK is more than a vendor customizing pre-built agents
Product thinking beyond a single agent
We combine deep healthcare knowledge with broad product design expertise. This lets us automate connected processes and build complete business solutions.
Healthcare voice agents adapted to wider workflows
The same voice-agent foundation can be configured for other payer, patient, and operational conversations, with workflow-specific logic
Depth across the process automation
We can address every layer of healthcare billing automation, from data quality and completeness to interfaces, integrations, and cooperation between multiple agents.
Success Story
See the impact our voice agents had on a live revenue cycle management product.
GoodBilling
Healthcare call automation for a full-cycle RCM platform
MindK built a voice agent that calls payers and returns structured benefits data. Within GoodBilling, it complements payer portal agents and steps in when deeper verification is required.
clinics onboarded on GoodBilling
payer conversations automated a month
monthly RCM savings
Voice agent can be a part of a bigger solution
A payer call is often only one step in the process. MindK provides full-cycle AI revenue cycle automation that combines voice calls with payer portal navigation, document processing, and more. Our R&D lab continuously develops and tests new specialized agents that can work independently or together as part of connected healthcare operations.
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